Frequently Asked Questions
Helpful information about rain gear, sizing, wet-weather use, orders, shipping, returns, refunds, and customer support.
Who operates Torvqa?
Torvqa is operated by Shenzhen Xigonggong E-Commerce Co., Ltd.
What does Torvqa sell?
We offer umbrellas, rainwear, footwear rain protection, umbrella storage, backpack covers, waterproof hats, and protective wraps.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about umbrella dimensions before ordering?
Yes. Contact customer support with the exact product name and the dimensions or features you would like clarified.
Can I ask about rainwear or shoe-cover sizing?
Yes. Review the listed measurements and contact us with the exact product name if you need clarification.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.