From checkout to delivery.
This policy explains how order preparation, shipping information, tracking, address accuracy, and delivery issues are handled for purchases made through Torvqa.
Order Preparation
Orders are prepared after successful placement and payment confirmation.
Shipping Options
Available shipping methods, charges, and delivery information are shown during checkout when available.
Shipment Updates
Tracking information may be provided after dispatch when available for the selected shipping method.
Order Processing
Orders are prepared for shipment after successful placement and payment confirmation. Processing requirements may vary by item, order volume, destination, and operational conditions.
Shipping Charges
Available shipping methods and applicable charges are displayed during checkout when available.
Delivery Estimates
Any delivery estimate shown by the store or carrier is an estimate unless expressly stated otherwise. Carrier operations, destination conditions, customs procedures, weather, and other circumstances may affect delivery.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us as soon as possible.
Product Packaging
Umbrellas, rainwear, racks, shoe covers, and protective accessories may use packaging designed to reduce bending, impact, moisture exposure, or surface damage during transit. Keep packaging until the product has been inspected after delivery.
Business Information
Contact customer support with your order number and any available tracking information.